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Refund & Complaint Policies

Requests for refunds must be made in writing within 5 days of purchasing the course. No refunds or credits will be provided after this point or if the final assessment is completed. CPE Flow issues refunds within 30 days in the same format as the payment was received. The refund amount is based on the timeframe in which the request was submitted (see table).

Request Timeframe	Refund/Credit Amount
≤ 2 Hours	100% Refund*
> 2 Hours ≤ 48 Hours	90% Refund* or 100% Credit**
> 48 Hours ≤ 5 Days	0% Refund or 50% Credit**

* If a credit card was used for purchase, the 3.5% credit card fee will be deducted from the refund amount.

**Credit can be applied towards the same offering at a later date or a different offering.

For complaints or concerns, please email support@cpeflow.com